Fishboe
3D Assets

Privacy Policy

Last updated: March 12, 2026

Fishboe 3D Assets ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

1. Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you register
  • Purchase Information: Billing details needed to process transactions
  • Communications: Messages you send to our support team

Information Collected Automatically

  • Usage Data: Pages visited, time spent, and features used
  • Device Information: Browser type, operating system, and screen resolution
  • IP Address: Used for security and fraud prevention
  • Cookies: Small files stored on your device (see Cookie section below)

2. How We Use Your Information

We use your information to:

  • Provide Services: Process purchases, deliver Assets, and manage your account
  • Communicate: Send order confirmations, respond to inquiries, and provide support
  • Improve: Analyze usage to improve our website and services
  • Security: Detect and prevent fraud, unauthorized access, and abuse
  • Legal Compliance: Meet our legal and regulatory obligations

3. Payment Processing

We use third-party payment processors (Stripe and PayPal) to handle transactions. We do not store your full credit card details on our servers.

4. Cookies

We use cookies for:

  • Essential Cookies: Required for the website to function (login sessions, cart)
  • Preference Cookies: Remember your settings (e.g., dark/light mode)

We do not use advertising or tracking cookies. You can control cookies through your browser settings, but disabling essential cookies may affect website functionality.

5. Data Sharing

We do not sell your personal data. We may share information with:

  • Payment Processors: Stripe and PayPal to process transactions
  • Service Providers: Hosting and email services that help us operate
  • Legal Requirements: When required by law or to protect our rights

6. Data Retention

  • Account Data: Retained while your account is active and for a reasonable period after
  • Purchase Records: Retained for accounting and legal purposes (typically 7 years)
  • Support Communications: Retained for up to 2 years

You can request deletion of your account by contacting us.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your data
  • Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at support@fishboe.co.uk.

8. Data Security

We implement appropriate security measures including:

  • HTTPS encryption for all data transmission
  • Secure password hashing
  • Regular security updates
  • Limited access to personal data

However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data may be processed by service providers located outside the UK. Where this occurs, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: support@fishboe.co.uk

13. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated:

ico.org.uk/make-a-complaint